1. Overview

At Dream Care Group, we are committed to delivering high-quality medical equipment and exceptional customer service. We understand that circumstances may require returns, and this policy ensures a fair, transparent, and efficient return and refund process for all our valued customers.

2. Return Conditions

To qualify for a return, the item(s) must satisfy all of the following:

• Item must be in original, unused condition.
• Full original packaging, accessories, manuals, and documentation included.
• No signs of damage, tampering, or use.
• Original purchase receipt or invoice provided.
• Sterile medical items must remain sealed and unopened.
• Custom or personalized products are non-returnable unless defective.

3. Non-Returnable Items

The following items are excluded from returns:

• Opened or used consumable medical supplies (e.g., gloves, syringes, masks).
• Custom-made, personalized, or special-order equipment.
• Items damaged due to misuse, mishandling, or accidents.
• Digital products, software licenses, or downloadable content.
• Products purchased for resale or commercial distribution.
• Items beyond the designated return window.

4. Shipping Costs

Return shipping costs are the customer’s responsibility unless the return results from our error (e.g., wrong, defective, or damaged item). We strongly recommend using tracked and insured shipping for high-value items and retaining proof of postage.

5. Policy Updates

We reserve the right to update this policy periodically to reflect changes in operations or legal requirements. Significant changes will be communicated via email or posted on our website. Your continued use of our services constitutes acceptance of the updated terms.